Replay & Resources: The Scary World of Insurance

On Friday the 13th (yes, really), we teamed up with insurance icon Teresa Duncan to take on one of dentistry’s spookiest topics: insurance.

Big thanks to all who attended and supported the event. We're all about making dental billing a little less scary and a lot more successful.

From simplifying denials to decoding documentation, The Scary World of Insurance turned fear into fuel with real-world strategies and expert panel insights. Whether you're in-network, out-of-network, or somewhere in between, the tools shared at this event can help you build confidence and cleaner claims.

Key takeaways:

1. Clinical notes are central to billing outcomes: Reimbursements depend on detailed, defensible documentation. (Download our Clinical Notes eBook to level up your note-taking systems.)
2. Insurance complexity is increasing: With dozens of networks, shifting fees, and plan variations, organized systems are non-negotiable.
3. Patient communication needs elevating: Most patients don’t understand their benefits—clear, proactive conversations matter.
4. Understanding plan design is crucial: Plan clauses are getting stricter and more complex—know what you’re up against.
5. Admin roles are evolving (and so should hiring): Insurance roles demand more than people skills—think technical workflows and strategic thinking.

Our takeaway? The details matter... and they’re time-consuming! Clean billing isn’t just about effort, it’s about expertise. This event highlighted us why resources like Wisdom exist: to take the pressure off your plate and help your team succeed.